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Frequently Asked Questions
How does Apaylo use my online banking information?
Apaylo uses your banking information in three ways:
As part of the validation process to confirm identity - it re-purposes the process you have gone through with your bank to streamline the onboarding
Linking your bank account allows you to transfer funds into and out of the Apaylo wallet
To simplify your onboarding for regulatory requirements such as Anti-Money Laundering verifications
Linking your bank account allows you to transfer funds into and out of the Apaylo wallet
To simplify your onboarding for regulatory requirements such as Anti-Money Laundering verifications
Why do I need to connect my bank account?
In using Apaylo’s BankLink digital wallet function you will need to move funds from your financial institution to your digital wallet. This will allow you in the future to add funds or withdraw funds to your wallet or from your wallet, to your chosen financial institution.
Does Apaylo store any of my online banking information?
While collection of a base amount of information will be required to activate the account, please be assured this information is not shared with outside providers and is considered proprietary to Apaylo. Apaylo does not, and will not, hold your banking information.
What is Amazon Web Services (AWS) security?
AWS data protection services provide encryption and key management and threat detection that continuously monitors and protects Apaylo's accounts and workloads. AWS Identity Services enables Apaylo to securely manage identities, resources, and permissions at scale. Built with the Highest Standards for Privacy and Data Security. AWS and Apaylo are vigilant about your privacy.
How long does it take to set up my Apaylo account?
The end to end process takes under 10 minutes. Specifically, the step of connecting a bank account to the Apaylo platform may take anywhere from 1 to 3 minutes depending on your chosen financial institution. On your screen you will see an “in progress” message, and we can appreciate that waiting 3 minutes might feel like a long time. Rest assured, it is technically ensuring the appropriate and safe connections with your financial institution.
What if I want to set up more than one account?
You can connect as many as three accounts.
Why is it not letting me make another transaction when I just opened my account and loaded my wallet?
A security feature of the account is that on initial account opening we have a three day “pause” before additional transactions can be conducted. This enables some additional security checks to be conducted in the background.
What happens when using multiple devices to sign-up?
In the case that you are using multiple devices, please be advised that you may need to close both devices and verify your account through your preferred device. For example, if you prefer using your desktop computer, sign out of your account on all devices and then confirm with your desktop.
How do I change my email address or mobile number?
In the case that you need to change your email address or mobile number on your BankLink account, navigate to the top right gear icon to open up your settings panel. In your settings panel you can change your account settings, bank settings and notification settings.
